improved patient satisfaction scores, staff engagement and physician productivities
AUSTIN RETINA ASSOCIATES, AUSTIN TEXAS
A FlowOne Coaching Partnership Project
Patient Satisfaction Scores
After: 55 Min
+8,000 ANNUAL PATIENT VOLUMES INCREASED
Lean Capacity & Referrals Improvement
Average Patient Visit Lengths Before: 105 Min
Transforming Patient Experience, One Practice at a Time
+ 25% INCREASE IN MILLENNIAL
Staff Satisfaction Scores
"Every employee within a healthcare organization is ultimately in charge of making sure that the patient receives the best medical care; however in most practices, there is a top down approach to suggestions and ideas, making employees feel that their contributions are minuscule. What our office has learned with Aneesh and his coaching of the Lean Doctors principles, is that everyone within the organization is valuable to the success of treating and caring for a patient, and it's their ideas and on the fly problem solving skills right on the front line that make the most impact in accomplishing the vision or the mission of an organization."
Practice Administrator, Austin Retina Associates
Contact: Aneesh Suneja, MBA
Author, Coach & Trainer
"I am HAPPY," says Dr. Martinez. "My patients are happier with shorter wait times, they tell my team how satisfied they are with their visits and that makes my staff happy." Dr. Martinez, the managing partner for Austin Retina Associates, is able to see more patients; finishes the clinics earlier; and he is taking the lead in using the eSynchrony lean software.
Dr. Jose A. Martinez, M.D.
Managing Partner, Austin Retina Associates