Contact: Aneesh Suneja, MBA
Author, Coach & Trainer
Patient Satisfaction, Physician Engagement and Staff Empowerment
Now Available At Amazon or ASQ
Dennis P. Han, M.D.
Dr. Dennis Han has an interesting story to tell. As a result of a FlowOne transformation project, Han's patients experienced an 85% reduction in non-value added wait times, and a corresponding 97% "top box" rating on patient satisfaction surveys ("strongly recommend this doctor's office to others").
Financially, his practice saw a 25% year-over-year increase in relative value units (RVU) production and a 41% increase in payments due to increased physician availability.
"Physician office managers and their medical staff would be the primary targets for this book. However, I also see it being applicable to the higher education setting….[such as in colleges and institutions teaching healthcare improvement.]"
Vice President, Planning and Institutional Effectiveness, College of duPage
Adjunct Faculty, Carnegie Mellon Universitiy
Return on Investment:
25 to 1
After - 10.5 Min
Transforming Healthcare, One Patient Experience at a Time
+ 25% INCREASE
Before: 69.4 Min