Patient Experience,  Provider Value, Sustainability

Now Available At Amazon or ASQ  


"I congratulate you on delivering a clear and CONCISE argument for our ability to transform our practices in a manner that adds value for ALL involved! Tremendous!"

Michael Garren, MD, FACS, FAMBS

Clinical Professor of Surgery 

Clinical Director, UW Health at The American Center

Division of General Surgery

Department of Surgery | University of Wisconsin School of Medicine and Public Health

President, Wisconsin Surgical Society

After:  60 Min

​​we believe that patients' time is as valuable as the provider's time in creating an 

EXCEPTIONAL patient experience






Item#:  H1501

Before:  130 Min

Contact:  Aneesh Suneja, MBA

Author, Coach & Trainer


Transforming Healthcare, One Patient Experience at a Time

Jose A. Martinez, M.D.

"I am HAPPY," says Dr. Martinez.  "My patients are happier with shorter wait times, they tell my team how satisfied they are with their visits and that makes my staff happy."  Dr. Martinez, the managing partner for Austin Retina Associates, is able to see more patients; finishes the clinics earlier; and he is taking the lead in using the eSynchrony lean software.     

-54% decrease in Average patient visit lengths

Return On Investment:

24 to 1