FlowOne

A Toolbox of Options for Lean Results

Ultimately, Lean process improvement is our only product at FlowOne. The items below are simply tools, created to make the improvement process easier to grasp. A detailed understanding of how each one works is as close as a mouse click here, to obtain our Seven Success Secrets report and a no-obligation initial consultation.

Architectural Review

Healthcare organizations will spend more than $180 billion on new facilities over the next five years. A FlowOne architectural review helps maximize the benefit of each dollar, yielding better outcomes and greater satisfaction for both patients and staff.

A FlowOne architectural review gives healthcare providers, their architects and builders a common blueprint for success in Lean process improvement. Each review contains ideas for relating a floor plan to an efficient, effective workflow, optimizing patient experience and reinforcing a team-oriented staff environment. We partner with architects and construction professionals on new projects, and also work to maximize the value and minimize the cost of remodeling. This service is available as part of a Clinical Transformation improvement process and as an ala carte service.

Consulting Services

Our most complete form of client engagement, a FlowOne consulting program matches a healthcare provider’s specific situation with the unique mix of Lean know-how and healthcare insight FlowOne provides. Our consultants play the critical role of external project managers. As neutral “outsiders” with a part-time or full-time presence at your facility, FlowOne keeps the projects on track and helps channel everyone’s effort for the good of the patient and the organization (rather than one personality or department’s agenda.)
Our consulting approach is designed to naturally engage physicians, staff and local leaders, creating a generation of internal Lean champions and leaders. Excitement builds and momentum is created at all levels in the organization. Our consulting approach starts to show meaningful results in as little as 6-8 months.

Lean Training

The Executive Overview: (Half Day)

Learn the time tested principles of Lean first hand, using real Lean case studies that show why the philosophy works. Understand the difference between Lean and Six Sigma. Get an overview of the Lean Organizational structure that maximizes patient focus and business results while creating a new generation of Lean leaders.

Value Stream Mapping: (Two Days)

A forty-thousand foot view of your processes from the patient’s perspective, this unique tool gives you a system level perspective of patient care improvements commonly missed by other industry consultants. FlowOne specialists highlight common Value Stream Mapping errors, creating game-changing uses of this tool in evaluating labs, clinics, OR, ICU, ED, or any other part of your organization. You’ll create team structure and workspaces, while identifying key processes that yield better patient and staff results.
The teams in this course will create their own current state Value Stream Maps, learn healthcare Lean principles, create a vision for an improved process, and end by creating an actionable Lean plan.

Standard Work (1 day)

Participants learn to create standard work documents as part of a lean transformation, using interactive exercises and hands-on participation.

5S and Visual Management (1 Day)

5S is a systematic tool for helping each staff member define:

• Their daily roles
• The information, supplies, equipment, and forms they use and need
• The arrangement of their work area to maximize efficiency and minimize waste.

This workshop teaches the elements of 5S and visual management through classroom exercises and a half-day workshop in a pre-selected area of your facility.

Team Leader Organization (1 Day)

A lean transformation requires leadership. Without it, the organizational change to support new and efficient processes is unlikely to take hold. Through hands-on exercises and experiences, this workshop discusses the team leader role and its application to healthcare. You will learn how to select, make assignments and train leaders in your organization.

Lean for Outpatient Clinics (3 days)

This comprehensive workshop shares the full benefits of FlowOne’s targeted Lean expertise at the clinic level. Learn techniques that instantly apply to a set of desirable outcomes:

• Improving communication between physicians and staff
• Creating more predictable schedules
• Promoting teamwork
• Ending the work day on time

Evaluate your current processes, uncover deficiencies and envision future improvements using Value Stream Mapping. We’ll examine the details of clinic improvement: scheduling templates, patient flows to and from exam rooms, and team member roles and responsibilities.
An active, hands-on session will get you thinking, and equip you with the tools needed to see more patients in less time and in fewer rooms, all while increasing both staff and patient satisfaction.

Internal Lean Champion Certification

Our customized program for the equipping of Lean leaders includes Lean classroom training in combination with project work and coaching, to empower your brightest new Lean leaders for maximum success.