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challenges in ambulatory care today
Flags, EMR Dots, RFID and Other Fragmented Systems
Flags, EMR Dots, RFID and Other Fragmented Systems
Flags, EMR Dots, RFID and Other Fragmented Systems
Rooming delays start immediately after check-in, and as clinics get busier, patient tracking gets difficult. Who's ready to be seen? Which exam room is open? How long has each patient been waiting, and where is the staff or provider? EMR dots require staff to walk to a workstation, log in, and interpret the current state; RFID tracks location but not readiness and needs badges and readers; and flags break down once a clinic gets busy. None solve the coordination challenge — so eSynchrony was designed by the frontlines, for the frontlines: a cost-efficient, high-value solution with minimal hardware beyond a touchscreen, getting staff to the next patient without unnecessary delays.
From Blame to Teamwork
Flags, EMR Dots, RFID and Other Fragmented Systems
Flags, EMR Dots, RFID and Other Fragmented Systems
Broken communication systems leave staff absorbing angry, waiting patients while providers apologize and try to manage flow alone. Without a shared view, delays get misread as someone's fault instead of a system problem, creating a toxic, blame-driven culture that surfaces as staff complaints, provider complaints, and patient complaints alike. eSynchrony changes that culture at its root — replacing assumptions with a shared, real-time picture the whole team can see, so staff and providers work from the same facts instead of guessing at blame. The result: clearer handoffs, less blame, and a true team-based culture — and for the people doing the work, that often means simply getting home on time.
see what esynchrony users are saying...
Patient Satisfaction
Patient Satisfaction
"Our patient satisfaction has gone up dramatically. We're now consistently getting 9s and 10s on our patient exit surveys on a 10-point scale. eSynchrony helps us take better care of our patients and reduce their wait times from check-in to checkout." — A Clinic Coordinator
Provider Feedback
Patient Satisfaction
"The best feature about the eSynchrony board is that at one glance, I know whether my clinic is running on time, which patients are waiting for me and where my staff members are. One glance gives me a snapshot of my entire clinic in live time." A Provider
Staff Empowerment
"The eSynchrony board forces us all to think about what the other people are doing and how it is affecting the whole patient experience. Before, we only focused on finishing our own responsibilities. Now, we can see everything that is going on in the clinic, and we are better able to communicate and work together as a team to improve clinic flow, reduce delays, and improve the patients' overall experience." A Staff Member
Patient Access
"We used to struggle to see my volume of patients in a half-day, but now I can comfortably see 3 more people in that same half-day, and our patient satisfaction has gone up." Kimberly Stepien, MD.
Space Utilization
"Unpredictable appointment durations, missed appointments, and late arrivals make it challenging to manage flow — but eSynchrony lets us quickly assess and reallocate space, using the data to optimize it for both our current and new providers." — Executive, Ambulatory Services
Leadership Feedback
"Using the real-time data that is collected allows us to use the metrics to analyze where the bottlenecks are and determine how to prevent them, eliminate waste in the system for our patients and improve the patient's overall experience." Terri L. Young, MD, MBA.
see for yourself...
Next Level Communication
PROVIDERS AND STAFF COMMUNICATE USING A COLORFUL / INTUITIVE INTERFACE - FAST, FLUID, EASY!
Accelerated Hand-Offs
UTILIZE CUSTOMIZED LABELS, SHORTCUTS, AND COMMENTS TO COMMUNICATE WITH EACH OTHER, WITHOUT WAITING.
A Continuous Improvement Mindset
FRONTLINES OFTEN GUIDE US WITH FRESH IDEAS FOR ENHANCING ESYNCHRONY.
hipaa compliant software | Cloud Services Partners
